About this event
Join us for an engaging session on Customer Acquisition and Retention led by Neil Roberts, CEO of SEHTA. Tailored for healthcare innovators and entrepreneurs, this session will provide valuable insights into navigating the health tech market, engaging stakeholders, and building lasting customer relationships.
The session will include key information on understanding the health tech customer journey, effective customer acquisition strategies, customer retention and engagement, and practical health tech sales and relationship management tips.
Whether you’re a founder, academic, or simply curious about health tech market dynamics, this is an excellent opportunity to sharpen your approach to stakeholder engagement and growth.
The event link will be shared in due course. The event link will be shared in due course. This event will be held on Microsoft Teams.
Who is this session for
This session is open to any healthcare innovators and entrepreneurs, and anyone interested in health tech customer acquisition and retention.
About the speakers
Based on more than 30 years as a Senior Executive in the medical technology market, Neil has a track record of success in driving business development and growth, via sales and marketing, domestic and international distributor management, market access, major accounts, new business integration, and change management. This has been gained in the UK and in export both within an SME and market-leading corporate environment.
Neil has first-hand knowledge and experience of selling to the NHS including procurement and frameworks, responsible for the sale of over £300 million worth of equipment and services to the NHS. He has managed products through NICE Technology Appraisal (TA), and other market access processes, as well serving as an Industry Representative on the RCOphth Working Party into the safety of laser eye surgery in the UK, and as Chair of the Ophthalmic Special Interest Group at the ABHI.
In July 2022, Neil was appointed non-executive Chairman to the Board of Exhalation Technology Ltd, which has attracted more than £11m in investor funding. In addition, he is a business Mentor at Imperial College, London, as part of the Imperial Venture Mentoring Service.
About HTCC MarketReady Academy
At Healthcare Technologies Capability Connector (HTCC), we are committed to supporting your health tech commercialisation journey.
HTCC MarketReady Academy is our commercialisation training programme, built on insights gathered from over 50 health tech innovators. If you are a healthcare entrepreneurs and would like to share your commercialisation insights to inform future initiatives, the survey is still open, and you can fill it in by using this link.
Privacy Notice
Imperial College of Science, Technology and Medicine (the “College” or “Imperial”) is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the applicable data protection legislation and the College’s Data Protection Policy.
Please find the Imperial College London – Enterprise Division Privacy Notice here.
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